Legal Policy

Cancellation & Refund Policy

Review the cancellation, money-back and refund conditions applicable to eligible services, renewals, licenses and dedicated servers.

Cancellation Terms Refund Conditions Billing References
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Full Policy

Cancellation & Refund Policy

The substantive policy wording below is presented in full without shortening or rewriting the existing conditions.

Policy text preserved The wording in the three policy paragraphs below has not been shortened.

Money-Back Policy & Cancellation

Your satisfaction is our success! We strive to provide our customers with the highest level of service possible. We want you to be completely satisfied with your experience. We provide you 15 Days Money Back Policy, but there should be a Good Reason to ask for a Refund. You can cancel your order online from the Client Area any time and once the cancellation is approved we will refund the amount within 48 hours and the amount will reflect within 5 working days.

Refund Eligibility & Exclusions

Refund applies for Server Management plans only (Server Monitoring excluded). The 15 days money-back guarantee does not apply to service renewals. Any Licenses are non-refundable.

Dedicated Server Cancellation

Cancellation for the Dedicated servers should be placed 3 days before the renewal date. Due to the nature of our industry and the costs involved with provisioning and maintaining your Server, we do not offer refunds or pro-rated refunds. Please read “Fees, Orders, Billing and Payment” section of our TOS for more details.

Key Conditions Stated in the Policy

The following points are drawn directly from the full policy text above.

15-Day Money-Back Policy

The policy states a 15-day money-back period where there is a good reason for requesting a refund.

Server Management Plans

Refund eligibility applies to Server Management plans, with Server Monitoring excluded.

Renewals Excluded

The 15-day money-back guarantee does not apply to service renewals.

Licenses Are Non-Refundable

The policy states that any licenses are non-refundable.

Dedicated Server Notice

Dedicated-server cancellation should be placed three days before the renewal date.

No Dedicated-Server Refunds

The policy states that refunds or pro-rated refunds are not offered for dedicated servers.

Cancellation Request Path

The existing policy directs customers to submit cancellation requests through the Client Area.

1. Open Client Area

Sign in to the client account associated with the service you want to cancel.

2. Submit Cancellation

Use the Client Area cancellation option referenced in the policy.

3. Cancellation Approval

Refund timing described in the policy begins after the cancellation is approved.

4. Refund Processing

The policy states the refund will be processed within 48 hours and reflected within five working days.

Open Client Area

Review the related legal and service documents referenced by this policy.

Terms of Service

Review service terms, billing conditions and related responsibilities.

Privacy Policy

Review how information and privacy matters are addressed.

Acceptable Usage Policy

Review acceptable-use requirements applicable to services and resources.

Cancellation & Refund Questions

Need Clarification About Your Service or Cancellation Request?

Contact our team with your service information and billing question. Do not send passwords, private keys or other sensitive credentials.

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